Conversations Analyzed
—
105,756 unique conversations tracked
QA Reports Generated
—
— raw reviews in S3
Reviews (7 Days)
120
120 reviewed · 0 deleted · 4 escalated
Human Reviews
26
reviewed today · 791 total corrections
Knowledge Base
788
articles across 2 collections
Degraded — Knowledge Base
Lambda Ingest Lambda Consumer API Gateway S3 Bucket DynamoDB Pipelines Knowledge Base

System Health

Lambda Ingest
Active
freshchat-ingest
Lambda Consumer
Active
freshchat-consumer
API Gateway
Online
HTTP 200
S3 Bucket
OK
freshchat-raw
DynamoDB
Active
freshchat-jobs
Pipelines
29/30
Pass rate (24h)

Job Queue

Queue Clear
0
Pending
0
In Progress
0
Completed
0
Stale
All jobs processed. Queue drains automatically every 15 min.
Total: 0 via Consumer /stats API

Review Activity (7 Days)

S3 Storage Breakdown

Infrastructure & Review Activity

Lambda Functions

CloudWatch denied

freshchat-ingest

State Active
Runtime nodejs20.x
Memory 256 MB
Timeout 30s
Code Size 4.4 MB
Deployed: 2026-02-23

freshchat-consumer

State Active
Runtime nodejs20.x
Memory 256 MB
Timeout 30s
Code Size 4.3 MB
Deployed: 2026-01-29
CloudWatch metrics unavailable — IAM needs cloudwatch:GetMetricStatistics

Review Activity

26 reviewed today

Today (2026-04-13)

26
Reviewed
0
Deleted
0
Escalated

7-Day Summary

04-13
26
04-12
0
04-11
0
04-10
21
04-09
32
04-08
18
04-07
23
Reviewed Deleted

All-Time Totals

978
Reviewed
108
Deleted
58
Escalated
1
Patterns
4
Corrections

Data & Knowledge

Knowledge Base

Unknown View in BitBucket →
Customer Portal kb_default
349
Articles
Local file: 2026-04-13T14:02:10
Size: 2.9 MB
View file →
Partner / Mail Center kb_partner
439
Articles
Local file: 2026-01-29T20:09:22
Size: 2.4 MB
View file →

Daily Refresh Pipelines

kb_default
No runs found
kb_partner
No runs found
kb_voice
No runs found

DynamoDB Tables

freshchat-jobs
3
Items
Size: 0.9 KB
ACTIVE
freshchat-deduplication
105756
Items
Size: 8621.0 KB
ACTIVE

Infrastructure Config

Region us-east-2
S3 Bucket freshchat-raw
Consumer URL https://zf9uissy5j.execute-api.us-east-2.amazonaws...
BitBucket uszoomllc/freshchat-autoqa

Activity Feed

S3 Data Flow

Last: 2026-04-13
Type Object Size Modified
Ingest 000092ba-a3b5-4fcd-a5a5-6f2985f0761 0.2 KB 04-13 22:15
Cleaned 000092ba-a3b5-4fcd-a5a5-6f2985f0761 3.2 KB 04-13 22:15
Ingest 00075ef8-7737-48bd-874c-8747c050ed9 0.2 KB 04-10 03:46
Cleaned 00075ef8-7737-48bd-874c-8747c050ed9 3.7 KB 04-10 03:46
Cleaned 0000857e-0020-4d3d-9b32-efe5de26cf6 4.1 KB 04-03 16:54
Ingest 0000857e-0020-4d3d-9b32-efe5de26cf6 0.2 KB 04-03 16:54
Cleaned 0004b1b1-71c8-4f73-9ae1-9e9a9ad01fb 5.3 KB 03-18 17:46
Ingest 0004b1b1-71c8-4f73-9ae1-9e9a9ad01fb 0.2 KB 03-18 17:46
Ingest 00044c27-c4b1-4d1c-945b-512056e98ea 0.2 KB 03-10 17:54
Cleaned 00044c27-c4b1-4d1c-945b-512056e98ea 4.4 KB 03-10 17:54

BitBucket Pipelines

View all →
# Pipeline Status Duration Time
#9490 process-jobs Running - 2026-04-14T00:15
#9489 process-jobs Pass 11m 2026-04-14T00:00
#9488 process-jobs Pass 11m 2026-04-13T23:45
#9487 process-jobs Pass 11m 2026-04-13T23:30
#9486 process-jobs Pass 11m 2026-04-13T23:15
#9485 process-jobs Pass 11m 2026-04-13T23:00
#9484 process-jobs Pass 11m 2026-04-13T22:45
#9483 process-jobs Pass 11m 2026-04-13T22:30
#9482 process-jobs Pass 12m 2026-04-13T22:15
#9481 process-jobs Pass 11m 2026-04-13T22:00

Active Correction Patterns

1 active
Adequate Response Evaluation
The AI should correctly evaluate whether a bot response adequately addresses the customer inquiry. It should recognize both when responses sufficiently meet customer needs and when they fall short.

Insights & Cross-Links

Alert Feed

No alerts
✓
All clear — no alerts
Alerts appear when pipelines fail, KBs go stale, or queues back up

Bot Quality

Full Dashboard →
Deflection data loading...
Visit /deflection to populate the cache

Pipeline Activity Timeline

Last 15 runs
9476
9477
9478
9479
9480
9481
9482
9483
9484
9485
9486
9487
9488
9489
9490
Passed Failed Running Other