Conversations Analyzed
—
77,957 unique conversations tracked
QA Reports Generated
—
— raw reviews in S3
Reviews (7 Days)
58
58 reviewed · 1 deleted · 7 escalated
Human Reviews
0
reviewed today · 584 total corrections
Knowledge Base
785
articles across 2 collections
All Systems Operational
AWS us-east-2 Pipeline Active Last refresh Mar 20, 2026 12:01:20 AM EDT

System Health

Lambda Ingest
Active
freshchat-ingest
Lambda Consumer
Active
freshchat-consumer
API Gateway
Online
HTTP 200
S3 Bucket
OK
freshchat-raw
DynamoDB
Active
freshchat-jobs
Pipelines
N/A
Pass rate (24h)

Job Queue

Queue Clear
0
Pending
0
In Progress
0
Completed
0
Stale
All jobs processed. Queue drains automatically every 15 min.
Total: 0 via Consumer /stats API

Review Activity (7 Days)

S3 Storage Breakdown

Infrastructure & Review Activity

Lambda Functions

CloudWatch denied

freshchat-ingest

State Active
Runtime nodejs20.x
Memory 256 MB
Timeout 30s
Code Size 4.4 MB
Deployed: 2026-02-23

freshchat-consumer

State Active
Runtime nodejs20.x
Memory 256 MB
Timeout 30s
Code Size 4.3 MB
Deployed: 2026-01-29
CloudWatch metrics unavailable — IAM needs cloudwatch:GetMetricStatistics

Review Activity

58 this week

Today (2026-03-20)

0
Reviewed
0
Deleted
0
Escalated

7-Day Summary

03-20
0
03-19
10
03-18
3
03-17
23
03-16
22
03-15
0
03-14
0
Reviewed Deleted

All-Time Totals

607
Reviewed
107
Deleted
33
Escalated
1
Patterns
4
Corrections

Data & Knowledge

Knowledge Base

View in BitBucket →
Customer Portal kb_default
346
Articles
Fetched: 2026-03-19T14:02:09
Size: 2.8 MB
View file →
Partner / Mail Center kb_partner
439
Articles
Fetched: 2026-01-29T20:09:22
Size: 2.4 MB
View file →

DynamoDB Tables

freshchat-jobs
0
Items
Size: 0.0 KB
ACTIVE
freshchat-deduplication
77957
Items
Size: 6363.4 KB
ACTIVE

Infrastructure Config

Region us-east-2
S3 Bucket freshchat-raw
Consumer URL https://zf9uissy5j.execute-api.us-east-2.amazonaws...
BitBucket uszoomllc/freshchat-autoqa

Activity Feed

S3 Data Flow

Last: 2026-03-18
Type Object Size Modified
Cleaned 0004b1b1-71c8-4f73-9ae1-9e9a9ad01fb 5.3 KB 03-18 17:46
Ingest 0004b1b1-71c8-4f73-9ae1-9e9a9ad01fb 0.2 KB 03-18 17:46
Ingest 00044c27-c4b1-4d1c-945b-512056e98ea 0.2 KB 03-10 17:54
Cleaned 00044c27-c4b1-4d1c-945b-512056e98ea 4.4 KB 03-10 17:54
Cleaned 000cb973-b4e5-4d8f-b790-bdf5cc6e133 4.5 KB 03-08 23:07
Ingest 000cb973-b4e5-4d8f-b790-bdf5cc6e133 0.2 KB 03-08 23:07
Cleaned 0006f644-4f08-431c-929f-4797d0df762 2.9 KB 03-04 19:38
Ingest 0006f644-4f08-431c-929f-4797d0df762 0.2 KB 03-04 19:38
Report job-1765396361089-1468.json 0.1 KB 02-24 17:24
Report job-1765396643055-4913.json 0.1 KB 02-24 17:24

BitBucket Pipelines

View all →
BitBucket API credentials not configured
Set BITBUCKET_USERNAME and BITBUCKET_APP_PASSWORD

Active Correction Patterns

1 active
Adequate Response Evaluation
The AI should correctly evaluate whether a bot response adequately addresses the customer inquiry. It should recognize both when responses sufficiently meet customer needs and when they fall short.